FREQUENTLY ASKED QUESTIONS (FAQ)
Q. How do I choose the correct size?
A. In the product description you can find our size chart.
Q. How long does the delivery take?
Delivered Time = Processing Time + Shipping Time
Processing: Usually 3-7 working days
Preparation for shipping (Preparing your items, quality checks, packing, paperwork, etc)
Free Shipping to Standard Mail (20-45 days) USA and Europe(some regions), for more information about shipping time/ costs for another regions email us firstname.lastname@example.org.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to holidays, invalid address/phone No, customs clearance procedures or other causes.
Q. How to cancel my order?
A. You can change or cancel your order in a period of 24 hours after placing the order. After that period, we will proceed with the shipping process as ordered. No changes can be made after shipping has occurred and not cancelations are allowed.
Q. How to return/exchange my product?
We have a 7-calendar days policy after the product has been delivered in order you can request a refund/exchange of the product, after that period, we can not guarantee a refund. Check our policy.
In order to open a return/refund process you must send by email to email@example.com the following.
- Order number
- A picture of the product
Without this information we can not help you with the process. Thanks for understanding.
To be eligible for a return, your item must be unused and in the same condition that you received it. Products must be unworn and unwashed with all tags still attached. It must also be in the original packaging. Check our Refund Policy.